Terms & Conditions

Introduction

These general terms and conditions for training courses (“training terms”) outline all rights and obligations of ObeyaCoaching.nl and the counterpart of ObeyaCoaching.nl and/or its group companies (“you,” “your,” “yours”). Defined terms have the meaning assigned to them in these training terms.

These training terms apply to all our training sessions, courses, and information meetings where we provide the content and instructor (each a “course”) and to all documents through which you purchase a course, such as quotations. We explicitly reject any other terms and conditions, including but not limited to your general (purchase) terms and conditions.

Formation, Modification, and Cancellation

You can register for our courses via our website. By registering or reserving a spot, you explicitly agree to our training terms. A contract is only established when we confirm your registration in writing. We are not bound by promises made by employees or third parties unless confirmed in writing by us.

You may cancel your participation in a course in writing at any time. For cancellations up to 1 month before the first course day, no costs will be charged. For cancellations between 1 month and 2 weeks before the first course day, we will charge 50% of the course price. If you cancel within 2 weeks before the first course day, we will charge the full course price.

We reserve the right to interrupt, reschedule, and/or cancel a course due to unforeseen circumstances, including but not limited to insufficient or excessive registrations for a course or illness of the instructor. We will inform you of such changes as soon as possible.

In the event of a deposit, only in this instance will the deposit be reimbursed. If you cancel, the deposit cannot be reclaimed.

After being notified that the course is canceled by us, you have 2 weeks to decide whether you still wish to attend the course or cancel it free of charge. Any cancellation must be made in writing (including electronically).

Prices and Rates

For all our courses, the rates listed on our website, ObeyaCoaching.nl, apply. All course prices are exclusive of VAT and any additional costs. Unless otherwise agreed in writing, our course prices include the costs for course materials, any use of tools, classroom space, coffee, tea, and any provided lunches. We reserve the right to adjust our course prices even after an agreement has been made with you if circumstances change.

Invoicing and Payment

You are required to pay the course price in advance. We will send you an invoice for this. Unless otherwise agreed in writing, you must pay the correctly invoiced amounts within 14 days of receiving the respective invoice. If you fail to pay the amounts due within the agreed payment term, we may deny your participant(s) (“trainees”) access to the course. If you use our online payment service, the terms of our financial service provider will also apply.

You are not allowed to suspend or offset any payments due. If you fail to pay the invoiced amounts within the agreed payment term, you will also owe statutory interest without the need for a prior notice of default. If you still fail to pay the amounts owed after repeated reminders, we may hand over our claim for collection, in which case we may also recover all incurred costs (including but not limited to all extrajudicial and judicial collection costs) from you. Extrajudicial collection costs are calculated as 15% of the total amount with a minimum of EUR 125.

Intellectual Property

All intellectual and industrial property rights to the provided equipment, software, course materials, and/or documentation (collectively the “course materials”) are and remain the exclusive property of us and our licensors. You may not disclose, copy, or otherwise reproduce the course materials in any form. It is not permitted to make audio and/or video recordings of a course. The course materials may only be used by the participant(s).

Other Terms

Unless due to intentional misconduct or gross negligence on our part, we are only liable for damages directly resulting from actions or omissions in violation of the agreement between you and us, up to a maximum of the relevant course price. We are not liable for damages arising from the need to interrupt, reschedule, and/or cancel a course. We are never liable for other types of damages, including but not limited to consequential damages, indirect damages, or damages resulting from distortions, delays, ambiguities, and/or other deficiencies in communication between you and us.

All agreements between you and us are exclusively governed by Dutch law. Any legal disputes will be submitted exclusively to the competent court in Amsterdam.

Complaints about our services are handled through the complaints procedure and in case of escalation will be submitted to the NRTO’s Commission of Quality Enforcement for assessment.